Samsung plans to delete inactive accounts soon. Samsung accounts that have not been used for 24 months are affected. Access and the stored data are irrevocably deleted. If you want to prevent this, you have to act.
Samsung deletes unused accounts
More and more companies are starting to delete inactive user accounts. Google has separated from personal accounts since December 2023, which have been inactive for over two years. Game publisher Ubisoft also has similar regulations for its online service Ubisoft Connect.
And Fritzbox manufacturer AVM also regularly adjusted inactive MyFritz accounts with which no one was registered for over a year. Now Samsung has also announced (via Sammobile), from July 31, 2025, to start deleting inactive user accounts. All Samsung accounts that have not recorded an activity over a period of 24 months are affected. After deletion, access to the account will no longer be possible and all data linked with it will be irretrievably deleted.
Which services are affected?
Samsung accounts are of central importance for many users because they enable access to various services of the company. These include the Galaxy Store, Samsung Health, Samsung Cloud, Samsung Pay, the Galaxy Wearables App, Smartthings and Samsung Members. The synchronization of contacts, calendars and other personal data between Samsung devices also runs over these accounts.
It becomes particularly critical for users who have saved important data in the Samsung Cloud. These include photos, videos, documents, app data and device backups. With the deletion of the account, this content is also irrevocably lost. Purchased apps and content from the Galaxy Store as well as saved payment information in Samsung Pay are also affected. Infographic Grand Manufacturers: What devices from Samsung use Germans
So you save an old Samsung account
Fortunately, saving an inactive account is quite simple. Before the planned deletion, Samsung will send notifications to the email address linked to the account in order to give users a final chance to activate your account. However, this measure could run into nothing for users whose email addresses are also inactive.
If you are unsure whether one of your own accounts is affected by this regulation, you should check all Samsung accounts as a precaution and register at least once for everyone. This applies in particular to users who have owned Samsung devices in the past and may not have used their accounts for a long time, but still want to keep. A simple registration via the Samsung website or a Samsung app is already sufficient to mark the account as actively.
Reasons of the account
Accounts serve several purposes. On the one hand, reduce the risk of data protection injuries and make it difficult to abuse cybercriminal, abandoned abandoned accounts for illegal activities. On the other hand, they help to free the databases of the providers of digital file corpses. For Samsung, this cleanup also makes sense from an economic point of view.
The company has to spend less resources for the administration and the protection of unused accounts and can concentrate on active users. In addition, the measure corresponds to the strict data protection regulations of the GDPR, which provide for a minimization of stored personal data.
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